Aevi Studio Support

For beta access, account help, a broken Product or a privacy request, contact founder@aeviform.com. Studio is operated by Dmitry Sergeenko under Aevi Form. Support is founder-led; there is no guaranteed 24/7 response or support deadline during this beta.

Before you start

Read the Studio Privacy Notice and Private Beta Notice before requesting access or uploading. Request Beta Access. Requests are reviewed individually and do not create an account automatically.

Studio currently focuses on compatible static GLB/USDZ models. A supported upload can become public by link once processing finishes; there is no private-draft approval step. Keep your original files. Test the actual Product on the devices and pages where you intend to use it. AR requires a compatible model, device and browser and is a separate capability from Web 3D.

Reporting a problem

Include the approximate time and timezone, device and browser, what you were trying to do, any displayed error and the Product URL if it is safe to share. Describe whether the issue is upload, processing, Viewer, embed, QR or AR. A screenshot can help, but remove personal information and private tokens. Do not email passwords, recovery links or a private model unless we first arrange an appropriate channel.

For a failed replacement, check the existing Product and its upload history before creating a duplicate. Large files or slow connections can take time to transfer. A ready previous version may remain visible while its replacement is processed. If a link has been disabled or the Product deleted, its unavailability is expected.

Deletion, access and privacy

Use the available Product/account controls to close access or delete content. If you cannot sign in or need to exercise a privacy right, email us from the account address where possible. We may need to verify your identity. Live access closure and background cleanup are separate from retained encrypted recovery copies; see the Privacy Notice for details.

Aevi Capture has separate Capture Support and an on-device Capture Privacy Policy. Studio support does not change Capture's local-only workflow.